Privacy Policy

Introduction

Kunming Green Branch Trading Co., Ltd., operating under the brand name GreenBranch, is committed to protecting the privacy of every individual who interacts with our website, services, and platform. GreenBranch, the developer and operator of this website, provides computer systems design and related services within the Professional, Scientific, and Technical Services sector. This Privacy Policy explains in clear and transparent terms exactly what personal information we collect, how we use it, with whom we share it, and the choices available to you concerning your personal data. By accessing or using the website located at https://www.greenbranch.hair or any related services, you acknowledge that you have read and understood the practices described in this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of the website and our services immediately.

We take privacy seriously and have designed our data practices to comply with applicable data protection laws including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant privacy frameworks. This policy applies to all users of the GreenBranch website and services, including visitors, clients, and authorized users. Our headquarters are located at Room 1407, 14/F, Meiya Building, 20 Renmin Middle Road, Wuhua District, Kunming - 650000, China (CN). You may reach our data protection team at any time using the contact information provided in the final section of this policy.

Information We Collect

In the course of operating our website and delivering computer systems design services, we collect several categories of information. The types of information we gather depend on how you interact with us, which services you use, and what choices you make regarding data sharing. We collect this information to provide, maintain, and improve our services, as well as to communicate with you effectively.

Personal Identification Information

When you contact us through our website contact form, send us an email, or engage with our services, we may collect personal identification information including but not limited to your full name, email address, phone number, company name, job title, and any other details you voluntarily provide in your message or correspondence. This information is collected only when you choose to submit it to us directly and is used solely for the purposes of responding to your inquiries, delivering requested services, and maintaining our business relationship with you.

Technical and Usage Information

When you visit our website, our servers automatically collect certain technical information about your device and browsing activity. This includes your Internet Protocol (IP) address, browser type and version, operating system, referring URLs, pages visited on our site, the date and time of each visit, time spent on each page, and other diagnostic data. This information is collected through standard web server logs and analytics tools and is used to analyze trends, administer the website, track user movement patterns, and gather broad demographic information for aggregate use. None of this technical information is linked to personally identifiable information unless you have voluntarily provided such information and we are required to link them for security or legal purposes.

Communication Records

We maintain records of all communications you have with us, including emails, contact form submissions, and any other written correspondence. These records help us provide consistent support, track service requests, improve our response quality, and maintain accurate documentation of our business interactions. We retain these records for as long as necessary to fulfill the purposes for which they were collected or as required by applicable law.

How We Collect Information

We collect information through several methods, each of which is designed to be transparent and proportionate to the service being provided. The primary methods of data collection include direct submissions from you, automated collection through our website infrastructure, and information obtained from third party sources when necessary. We do not use any covert or deceptive methods to gather information, and we make reasonable efforts to inform you of our data collection practices at the point of collection.

Direct collection occurs when you voluntarily provide information to us, for example by filling out our contact form, sending an email to chat@greenbranch.hair, calling our phone number, or otherwise communicating with our team. Automated collection happens through cookies, web beacons, server logs, and similar technologies that operate in the background when you browse our website. These technologies help us understand how visitors use our site, identify technical issues, and improve the overall user experience. We may also receive information from publicly available sources or business partners where such collection is lawful and consistent with the purposes stated in this policy.

Use of Personal Information

GreenBranch uses the personal information we collect for a range of business purposes, all of which are aligned with providing, maintaining, and improving our computer systems design and related services. We do not use your personal information for purposes that are incompatible with those disclosed in this Privacy Policy without first obtaining your consent or providing you with an updated notice.

The primary purposes for which we use personal information include: responding to your inquiries and providing customer support; delivering the services you have requested, including systems architecture, cloud infrastructure, integration, custom development, technical consulting, and managed operations; sending administrative communications such as confirmations, invoices, technical notices, updates, and security alerts; improving our website, services, and user experience through analysis of usage patterns and feedback; protecting the security and integrity of our systems against unauthorized access, fraud, or other malicious activity; complying with legal obligations, regulatory requirements, and lawful requests from public authorities; and pursuing our legitimate business interests, provided those interests are not overridden by your data protection rights.

Sharing of Information

We do not sell, trade, or rent your personal information to third parties for their own marketing or commercial purposes. We may share your information only in the limited circumstances described in this section, and always with appropriate safeguards in place to protect your data.

We may share information with trusted service providers and subcontractors who assist us in operating our website, conducting our business, and delivering services to you. These parties are contractually bound to process your information only on our instructions and in accordance with this Privacy Policy. They are prohibited from using your information for their own purposes. We may also disclose information when required by law, such as in response to a valid court order, subpoena, or government investigation. In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information. Additionally, we may share anonymized or aggregated information that does not directly identify you for purposes such as industry analysis, demographic profiling, and service improvement.

Data Storage and Security

We implement a comprehensive set of technical, administrative, and physical security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and updated to address evolving threats and to maintain compliance with industry standards for data protection.

These measures include but are not limited to: encryption of data in transit using Transport Layer Security (TLS) protocols; encryption of sensitive data at rest; network firewalls and intrusion detection systems; regular security assessments and vulnerability scanning; access controls that limit data access to authorized personnel with a legitimate business need; employee training on data protection and privacy requirements; and secure development practices integrated throughout our software engineering lifecycle. Despite our best efforts, no method of electronic storage or transmission over the Internet is completely secure. While we strive to protect your personal information using commercially acceptable means, we cannot guarantee its absolute security. In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law.

Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law, contractual obligation, or legitimate business need. The specific retention period for each category of data is determined based on the nature of the information, the purpose of collection, legal requirements, and operational necessity.

Personal information used for ongoing service delivery is retained for the duration of the business relationship plus a reasonable period thereafter to address any post-service inquiries or legal claims. Information collected for marketing communications is retained until you opt out or request its deletion. Technical logs and analytics data are typically retained for a period of twelve to twenty-four months, after which they are either deleted or irreversibly anonymized. When the retention period expires, we securely delete or anonymize the information using methods appropriate to the data type. You may request the deletion of your personal information at any time by contacting us using the details provided in this policy, subject to any legal obligations that require us to retain certain data.

International Data Transfers

GreenBranch operates globally and is headquartered in Kunming, China. As a result, your personal information may be transferred to, stored in, and processed in countries other than the one in which you reside, including China and other jurisdictions where our service providers maintain facilities. These countries may have data protection laws that differ from the laws in your country of residence.

When we transfer personal information across international borders, we implement appropriate safeguards in accordance with applicable data protection laws. These safeguards may include the use of standard contractual clauses approved by relevant regulatory authorities, adherence to recognized certification mechanisms, or reliance on adequacy decisions where available. Regardless of where your data is processed, we apply the protections described in this Privacy Policy. By using our website and services, you understand that your information may be transferred to and processed in countries outside your own, and you consent to such transfer and processing in accordance with this policy.

User Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding the personal information we hold about you. We respect these rights and provide mechanisms for you to exercise them. The specific rights available to you may include the right to access your personal data, the right to rectify inaccurate information, the right to erasure or deletion of your data, the right to restrict or object to certain types of processing, the right to data portability, and the right to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the email address chat@greenbranch.hair or the phone number +12548181181. We will respond to your request within the timeframe required by applicable law, typically within thirty days. We may need to verify your identity before processing your request to ensure the security of your information. In some cases, we may not be able to fully comply with your request if doing so would conflict with our legal obligations, affect the rights of others, or undermine the legitimate purposes for which the data was collected. In such circumstances, we will inform you of the reasons for our inability to comply. You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. A cookie is a small text file stored on your device by your web browser at the request of a website you visit. Cookies allow websites to remember your preferences, recognize your browser on subsequent visits, and provide personalized features.

We use essential cookies that are necessary for the website to function properly, such as those that maintain session state and enable security features. We may also use analytics cookies to collect information about how visitors use our site, including which pages are most frequently visited and whether users encounter errors. This information helps us improve the design and performance of our website. Most web browsers provide settings that allow you to control or block cookies. You can typically configure your browser to notify you when you receive a cookie, to block all cookies, or to delete cookies when you close your browser. Please note that disabling certain cookies may affect the functionality of our website and limit your ability to use some features. By continuing to use our website without changing your cookie settings, you agree to our use of cookies as described in this policy.

Third Party Services

Our website and services may include links to third party websites, plugins, and services that are not owned or controlled by GreenBranch. We are not responsible for the privacy practices, content, or security of these third party services. This Privacy Policy applies solely to information collected by GreenBranch through our own website and services. When you access a third party service through a link on our site, you should review the privacy policy of that service before providing any personal information.

We may also engage third party service providers to perform functions on our behalf, such as hosting, analytics, email delivery, and customer support. These providers have access to personal information only to the extent necessary to perform their functions and are contractually obligated to maintain the confidentiality and security of that information. We carefully select our service providers and require them to adhere to privacy and security standards consistent with this policy. GreenBranch remains responsible for the handling of your personal information by these providers in accordance with applicable data protection laws.

Privacy for Children

Our website and services are not directed to individuals under the age of sixteen. We do not knowingly collect, use, or disclose personal information from children under the age of sixteen without verifiable parental consent. If we become aware that we have inadvertently collected personal information from a child under the age of sixteen without proper consent, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and you believe your child has provided us with personal information without your consent, please contact us immediately at chat@greenbranch.hair. We will investigate the situation and, if confirmed, promptly remove the information of the child from our systems. We encourage parents and guardians to monitor the online activities of their children and to educate them about the importance of protecting their personal information. Our commitment to protecting the privacy of children is absolute and we have designed our systems to minimize the risk of inadvertent collection of data from minors.

Legal Basis for Processing

For users located in the European Economic Area (EEA) or the United Kingdom, we process personal information based on one or more specific legal grounds as defined under the General Data Protection Regulation. The applicable legal basis depends on the specific context in which we collect and use your information.

In most cases, we process personal information based on the following legal bases: the performance of a contract, such as when we need to process your information to deliver the services you have requested or to take steps at your request before entering into a contract; our legitimate business interests, which include operating and improving our website, communicating with you, ensuring the security of our systems, and conducting business analytics, provided those interests are not overridden by your data protection rights; compliance with legal obligations, such as maintaining records for tax or regulatory purposes; and your explicit consent, where we have asked for and received your permission to process your information for a specific purpose. Where processing is based on consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing carried out prior to such withdrawal.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the features of our website and services. When we make material changes, we will post the updated policy on this page and update the Last Updated date at the top of the document. For significant changes that materially affect your rights or the way we handle your personal information, we may provide additional notice, such as sending an email to the address you have provided or displaying a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the website and our services after any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with the updated policy, you should discontinue your use of the website and services. Historical versions of this Privacy Policy are available upon request and will be retained in accordance with our data retention practices.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, we welcome you to contact us using any of the methods listed below. Our team is committed to addressing your privacy concerns promptly and thoroughly.

You may reach our data protection team by email at chat@greenbranch.hair, by phone at +12548181181, or by mail at our registered office: Kunming Green Branch Trading Co., Ltd., Room 1407, 14/F, Meiya Building, 20 Renmin Middle Road, Wuhua District, Kunming - 650000, China (CN).

We aim to acknowledge all privacy-related inquiries within three business days and to resolve any issues within thirty calendar days. If you are located in the EEA or the UK and you are not satisfied with our response, you have the right to file a complaint with your local data protection supervisory authority. We would, however, appreciate the opportunity to address your concerns directly before you escalate to a regulatory body. Our commitment to protecting your privacy is central to the trust we build with every client and visitor to our website.